A hygienic and flexible solution for payment management:
The ice-cream parlour Gelateria Papilla chooses Cashmatic Selfpay 660
The relationship between Cashmatic and Papilla ice-cream parlours is a solid relationship, based on mutual trust and esteem, which led the entrepreneur, Claudio Ricci, to install Cashmatic solutions in 3 of the 4 existing stores. In particular, Cashmatic Selfpay 660 was installed in the most recently opened store.
Over 11 years, Mr. Ricci has opened four ice-cream parlours, located in strategic points in the city of Ravenna: two are in the historic centre, two in the close outskirts.
The shops are frequented by regular customers and seasonal tourists, who appreciate the taste and quality of the ice cream: for this reason, it is a commercial activity in constant and continuous growth.
A parallel activity will soon be added to the Papilla ice-cream parlours: a new store, in the centre of Ravenna as well, offering fries. The shop has yet to open, but Cashmatic Selfpay 660 has already been installed.
The entrepreneur decided to install Cashmatic Selfpay 660 to meet some needs that have arisen during his long experience in the sector:
Hygiene issue
The operator who is handling the ice cream waffle cones cannot also touch the cash when payment is made. This is a crucial question that Mr. Ricci has asked himself during his long experience, with the aim of increasing the care and quality of the service offered to his customers. His stores were the first to install an automatic payment system in Ravenna. With Cashmatic Selfpay 660 the hands of operators dealing with food never come into contact with money.
Flexible management
of cash flows
Given the activity of the Papilla ice-cream parlour, the flow of customers varies greatly according to seasonality and also varies throughout the day. In summer, the average of receipts issued in the shop is around 100/150 receipts per day. The greatest flow of people is in the evening. From 8 pm to midnight the number of receipts doubles, compared to those issued during the rest of the day. Cashmatic Selfpay 660 is able to guarantee good performance in response to such cash flows and variable work pace, flexibly adapting to the different needs of the moment.
More reliable change return management
When there is a queue at checkout, during the most crowded hours, the entrepreneur takes it for granted that change errors can occur: it is normal when a person has to mentally perform a calculation in a stressful condition. With Cashmatic Selfpay 660, the operator no longer has to calculate how much change to return, avoiding in this way any counting errors.
Mr. Ricci got to know Cashmatic thanks to his network of contacts. What prompted him to continue choosing Cashmatic for his stores are two factors in particular:
The quality/price ratio,
which is the best on the market.
The reliability and presence of the after-sales service.
Mr. Ricci had clear ideas since the beginning on what he needed and what he wanted, so the process of choosing from the range of Cashmatic solutions was simple and immediate.
Performance: the choice for the most recent point of sale fell on Selfpay 660 because it guarantees faster management and better performance in cash flows handling.
Cost: it is obviously a factor that always influences the choice of an investment, but for Mr. Ricci the evaluation of the performance took priority. The cost is relative, if the investment is considered in relation to specific needs.
Versatility: Cashmatic Selfpay 660 is compact and versatile. In the store in question, the furniture was still to be designed, so it was even easier to integrate and harmonise it well with the context of the ice-cream parlour.
Regular customers of the Papilla ice-cream parlour are now accustomed to the presence of Cashmatic and the new payment process has become normal for them; on the other hand, operators have learned to control and supervise customers in case of need.
The impact that Cashmatic Selfpay 660 has had on the business mainly concerns the satisfaction of customers and operators of Papilla ice-cream parlours.
Many customers appreciate the choice to install an automatic payment system for hygiene reasons. In fact, in addition to praising the product sold, customer reviews regarding the ice-cream parlour often underline its cleanliness and modernity and some explicitly refer to the presence of Cashmatic Selfpay 660 in the store.
Even older people, who may initially have some difficulty with automated payment, are satisfied because they feel more secure about change return.
The operators are relieved because they no longer have to take on the task of calculating the change in situations of high pressure. They are free of great responsibility and can concentrate on other aspects of their work.
Mr. Ricci, the owner of the ice cream parlour, is more relaxed because he always has the certainty of correct collection. In fact, all the money collected ends up directly inside Cashmatic Selfpay 660, eliminating the risk of cash shortages.
We use cookies to make sure you can have the best experience on our website. If you continue to use this website, we will assume that you are happy with it.